Frequently asked questions

An Accredited Exercise Physiologist (AEP) is a university-qualified allied health professional specialising in prescribing exercise as a treatment for people with chronic diseases, injuries, or disabilities. An AEP focuses on using clinical exercise to manage and prevent a wide range of health conditions, including:

• Cardiovascular disease
• Diabetes
• Chronic pain
• Musculoskeletal injuries
• Neurological conditions (e.g., Parkinson's disease, multiple sclerosis)
• Mental health conditions.

Booking an appointment with us is easy! You can schedule your visit online through our user-friendly booking system. Simply select your preferred service, choose a date and time that works for you, and complete your booking in just a few clicks. If you cannot find a time that works for you or need assistance, feel free to call our clinic at 0493 403 508 or fill in your details here and one of the team will be in touch.

We understand that healthcare costs can be a concern, which is why we accept a variety of funding options including Health Funds, WorkCover, DVA, EPC/Medicare, NDIS, and Home Care Packages (HCP). Our team is here to help you navigate your funding options to ensure you receive the care you need.

No, you do not need a referral to see an AEP for a private consultation. However, you will need a referral if you plan to claim rebates through a specific funding scheme, such as:

• Medicare (via a Chronic Disease Management Plan from your GP)
• National Disability Insurance Scheme (NDIS)
• Department of Veterans' Affairs (DVA)
• WorkCover or other third-party insurer.

Yes, most private health funds with Extras cover offer rebates for exercise physiology services. The amount you can claim will depend on your specific policy and annual limits. It's best to contact your health fund directly to confirm your eligibility and rebate amount before your appointment.

We understand that unexpected things come up. We kindly ask for at least 24 hours' notice for any cancellation or rescheduling. This allows us to offer the appointment slot to another client who may be on a waiting list. Appointments cancelled with less than 24 hours' notice will be charged at full rate.

We welcome inquiries from both clients and healthcare professionals. For GPs looking to refer patients, please call us directly at 0493 403 508 or send us an email at admin@gippslandwellnessco.com.au. Our friendly staff are here to assist you with any questions you may have. Otherwise, please fill in your details here and one of our staff members will reach out to you.

Wear whatever you can move comfortably in, and closed-in shoes. Bring any referral or care plan from your GP, a list of your current medications, and any scans or specialist letters that relate to why you're coming in. If you're claiming through NDIS, DVA, WorkCover or a Home Care Package, bring your plan or claim details so we can sort the paperwork on the day.

Your first appointment runs longer than the ones that follow, because it covers your history, an assessment and building your program. Give us a call on 0493 403 508 and we'll tell you exactly how long to allow for the service you're booking.

Yes. We work with all ages and abilities, paediatrics through to geriatrics. If you're not sure whether what we do suits your child, ring us and ask before you book.

It's a free phone call with one of our allied health clinicians before you commit to anything. You describe what's going on, and we tell you which of the four services fits and what a first appointment involves. Send us your details and we'll ring you back.